Archive for the 'Service Design' Category

Designing the Service of Chinese Pizza Delivery

Friday, September 18th, 2009

Expanding into new markets is the dream of every growing business. They see all the people that could benefit from what they offer, if only they had access. It’s easy to get swept up in the potential profits, as well as the tactics of just getting into a new area. With all of this going [...]

Focus on the Story

Friday, September 11th, 2009

Upgrade Complete is a great little flash game came out recently. Most likely based on one of the amazing conceptual exercises in Rules of Play, it focuses on one specific aspect of gameplay, buying upgrades, and takes it to its extreme. The upgrades you need to buy are to build the game itself, before you [...]

Success In Other Areas

Tuesday, September 8th, 2009

There was a time when I would attend one conference a month, talking to people in my field and neighboring fields. While the conferences directly related to what I do were great for seeing friends from around the world and seeing recent progress in interesting projects, I tend to keep up to date through news [...]

From Tangible To Intangible

Sunday, September 6th, 2009

Over the years, my work has begun taking on a new direction. I’m still theoretically working in Product Design, but I noticed a while back that my process began shifting. I had less time in front of documentation and more time in front of different groups of people. I’ve seen less and less of my [...]

The Culture of Customization

Tuesday, October 17th, 2006

In the beginning, if you wanted something, you had to make it. You would strap things together, whittle them down, and build your own personal widget that did precisely what you wanted. How well this thing actually performed its task depended entirely upon your skill level in creating it, and someone else may have come up with [...]

Sexier than Consumer Reports