The Usability of Things

Sometimes my job is teaching people how to behave like children again. The trick is not forgetting everything you’ve learned since then.

Being able to relax into ideas is one of the key tenets of creativity that people forget as they become more and more “professional”. Unfortunately, a dichotomy is created where people are either in [...]

Distinguishing Expert Intuition from Lay Intuition is the latest in a series of IDEO articles in GOOD Magazine. It does a wonderful job of laying out what the standard blind spots are for judging the quality of intuition, as well as how to compensate for them when talking to people. People can’t say how often [...]